Terms of Service

1. About These Terms

These Terms of Service describe the general conditions for using the Smouse Brothers Foundation Repair & Waterproofing website, requesting information about our services, and communicating with our team. By using our website, you agree to these website terms. Separate written estimates, contracts, and warranties govern specific projects.

2. About Our Services

Smouse Brothers Foundation Repair & Waterproofing (“Smouse Brothers,” “Smouse Bros.,” “we,” “us,” or “our”) provides foundation repair, waterproofing, crawl space solutions, concrete leveling, drainage solutions, and related services in Southwest Missouri and Northwest Arkansas. Availability depends on service area, property conditions, scheduling, and project suitability.

3. Website Information

Website content is for general informational purposes and does not constitute a property inspection, binding estimate, engineering opinion, or guarantee of service availability. We strive for accuracy but may update service descriptions and website information without notice.

4. Estimates, Scheduling, and Service Requests

Submitting an inquiry or appointment request does not guarantee an appointment, a particular schedule, or acceptance of a project. Pricing, project scope, payment terms, fees, exclusions, and warranty coverage are established in applicable written estimates, invoices, or agreements. Customers should provide accurate contact and property information.

5. SMS/Text Messaging Terms and Conditions

Program Name and Description

Smouse Brothers Foundation Repair & Waterproofing SMS Messaging Program. We use text messaging, including through Jobber, to communicate about requested services and customer support. Messages may include:

• Appointment confirmations, reminders, and scheduling updates
• Estimate notifications and related communications
• Project scheduling, progress updates, and service coordination
• Invoice and payment-related notifications
• Customer inquiries and service-related responses
• Post-project communications, inspection reminders, and customer feedback requests

Our current SMS program is for customer service and service-related communications; we do not currently send promotional or marketing text messages through this program.

Consent

Customers may opt in to receive service-related text messages from Smouse Brothers. By opting in, you agree to receive messages consistent with the consent you provided. Consent to receive text messages is not required as a condition of purchasing our services. Providing a phone number alone does not automatically constitute consent to receive marketing texts.

Message Frequency

Message frequency varies with appointments, service requests, active projects, and customer communication needs. You may receive multiple messages during active scheduling or project coordination.

Message and Data Rates

Message and data rates may apply. Charges depend on your wireless carrier and service plan.

Opting Out — STOP

You may opt out of receiving text messages at any time by replying STOP to a message from Smouse Brothers. You may receive one final opt-out confirmation. No further messages will be sent through the applicable messaging program unless you provide renewed consent.

Help and Customer Support

For assistance, reply HELP to a message or contact our office: Missouri: (417) 988-8201; Arkansas: (479) 403-8464. Email: [email protected] or [email protected]

Carrier Disclaimer

Wireless carriers are not responsible for delayed or undelivered messages. Delivery depends on carrier availability, device compatibility, and network conditions.

Privacy

For information about the collection, use, and protection of personal information, please review our Privacy Policy

6. Other Customer Communications

We may communicate by phone, email, text, or authorized customer-management platforms regarding inquiries, estimates, appointments, projects, invoices, and service support. Customers are responsible for maintaining accurate contact information. For urgent issues, please call our office rather than relying on text or email.

7. Privacy and Personal Information

Our collection, use, and handling of personal information are described in our separate Privacy Policy, available at [INSERT PUBLIC PRIVACY POLICY URL].

8. Third-Party Services

We use third-party platforms, including Jobber, for scheduling, customer communications, invoicing, and related business operations. Features offered by third-party providers may be subject to their own applicable terms and policies.

9. Project Agreements and Warranties

These website Terms of Service do not replace or modify the terms in written estimates, signed project agreements, invoices, or warranty documents. Those project-specific documents govern the applicable scope of work, pricing, payments, warranty coverage, exclusions, and other project obligations. In case of a conflict concerning a specific project, the applicable project agreement controls to the extent permitted by law.

10. Changes to These Terms

We may update these Terms of Service to reflect changes in our operations, communication practices, or legal requirements. Revised terms will be posted on this page with an updated effective date

Smouse Brothers Foundation Repair & Waterproofing
Missouri: (417) 988-8201
Arkansas: (479) 403-8464
Email: [email protected]

Website: www.smousebros.com